Frequently Asked Questions
Everything you need to know about your Nadine Ghosn experience.
How long does it take for my order to ship?
Each piece is handcrafted with precision. Standard orders typically ship within 5-7 business days, while custom or made-to-order items may take 4-6 weeks for production.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that personalized or custom-made jewelry is final sale and cannot be returned.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and harsh chemicals. Clean gently with a soft, lint-free cloth and store in the provided pouch.
Are your materials ethically sourced?
Sustainability and ethics are at our core. We use high-quality, responsibly sourced precious metals and conflict-free gemstones in all of our designs.
Can I modify or cancel an order after it is placed?
Since we begin processing orders quickly, changes or cancellations must be requested within 24 hours of purchase by contacting our concierge team.